Useful Resources

Welcome to our library of useful resources.

Here you will find online forms, pricing and other information to help you manage your water services with Castle Water.

Regulations in Scotland are different to those in place for the newly deregulated market in England and the resources currently available to customers may be different.

To help you find resources that are right for your business, please select from the following options:

Sewerage Licence1.0 MB
Water Supply Licence1.0 MB

Scheme of Terms & Conditions129.6 KB
Scheme of Terms & Conditions (with effect from 31st October 2020)131.2 KB
Scheme of Terms & Conditions for National Customers750.9 KB
Terms and Conditions for fixed tariffs119.9 KB
Castle Water Southern Deemed Contract Terms & Conditions413.7 KB
Water Deal 2021 Terms and Conditions105.5 KB

Emergency Contact Information571.6 KB

Direct Debit Mandate1.1 MB
Remittance Advice Form544.6 KB
VAT Water Service Charges & SIC Paper Form903.1 KB
VAT Water Service Charges & SIC Online Form
Assessed Charges Review Form146.1 KB
Transaction Glossary568.8 KB

Customer Protection Code of Practice168.1 KB
Interim Supply Code Draft330.4 KB
Retail Exit Code185.3 KB

Water Act 20141.6 MB
Water Industry Act 1991365.0 KB

Privacy Policy562.7 KB
Complaints Procedure807.4 KB
Our Ethics and Values558.8 KB
Anti Slavery Policy567.8 KB
Environmental Policy630.8 KB
The Guaranteed Standards Scheme123.6 KB
Subject Access Request Form590.5 KB
Unacceptable Actions Policy171.0 KB
Data Protection Policy236.1 KB
2018 Gender Pay Gap Report28.1 KB
2019 Gender Pay Gap Report5.9 MB
Tax Strategy572.9 KB
Anti-Slavery and Human Trafficking Statement 2018/2019 1.4 MB
Anti-Slavery and Human Trafficking Statement 2019/20201.9 MB
Anti-Slavery & Human Trafficking Policy154.0 KB

Advance Payment Form - Mains for New Developments21.6 KB
Portsmouth Water Scheme of Charges565.8 KB
Moving Premises Form134.1 KB

Moving Premises Form134.1 KB
Business Assessed Guidance Notes178.6 KB
Business Assessed Charges Form29.9 KB
Waste Water Abatement Bilateral Form136.6 KB
Waste Water Abatement Commercial Inserts Form254.0 KB
Waste Water Abatement Guidance Notes195.7 KB
Loss of Supply Form119.3 KB
Leak Allowance Claim Form.pdf642.2 KB
Thames Water Claim Form139.1 KB

England FAQs

PAYG Terms & Conditions604.1 KB
Terms and Conditions for Online Quotes114.6 KB
Terms and Conditions for Back to Business Online Quotes127.9 KB
Online Monthly In Arrears Terms & Conditions55.6 KB

Water Supply Issues

Thames Water Claim Form139.1 KB
Leak Allowance Claim Form.pdf642.2 KB

Our Water World

Sewerage Services Licence277.2 KB
Water Services Licence226.0 KB
Cobalt Water Limited to Castle Water Licence Transfer Notice11.9 KB
Affinity for Business to Castle Water Licence Transfer Notice465.6 KB

Terms & Conditions (Scotland Customers)279.6 KB
Payment Options for Deemed Customers580.4 KB
Guide to Deemed Contracts742.6 KB
Deemed Contract Scheme284.9 KB
Default Charges 2021-22428.1 KB
Castle Water Charging Statement 2021-22432.7 KB
Wholesale Charges 2021-22 (part 1)1.2 MB
Wholesale Charges 2021-22 (part 2)1.0 MB

Remittance Advice Form544.6 KB
Moving Premises Form87.5 KB
VAT Water Service Charges & SIC Paper Form935.6 KB
VAT Water Service Charges & SIC Online Form
Direct Debit Mandate1.1 MB

Wholesale Charges 17/18139.1 KB
Wholesale Charges 18/19120.5 KB
Wholesale Charges 20-21 (part 1)374.2 KB
Wholesale Charges 20-21 (part 2)152.9 KB
Default Charges 17/18547.8 KB
Default Charges 18/19697.9 KB
Charities Exemption Scheme379.6 KB
Explanation of Water Charges637.5 KB
Scottish Government - Principles of Charging588.6 KB
WICS Strategic Review of Charges - Final Determination168.0 KB
Default Charges 20-21447.0 KB
Charging Statement for Services in Scotland 2020-21146.2 KB

A Guide to Surface Water Drainage475.9 KB
Scottish Landlord Portal207.6 KB
WICS website
Water Industry for Scotland Act 2002298.9 KB
Water Services Etc Act 2005237.4 KB
Guide to Obtaining Water and Waste Water Service286.1 KB
Flows and Loads823.1 KB
Trade Effluent Notice Explanatory Notes39.0 KB
Trade Effluent Consent Form91.1 KB
Typical Water- Detail Fire Domestic with Meter41.8 KB
Typical Arrangement at Point of Entry68.2 KB
Track Inspection357.5 KB

Emergency Contact Information96.1 KB

NFUS Flyer258.3 KB
FAQs392.3 KB

Scottish Government Live Rateable Values Letter46.8 KB
Rateable Values FAQs185.0 KB

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Useful Resources

Welcome to our library of useful resources.

Here you will find online forms, pricing and other information to help you manage your water services with Castle Water.

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Useful Resources

Welcome to our library of useful resources.

Here you will find online forms, pricing and other information to help you manage your water services with Castle Water.

Licences

Scheme of T&Cs

Scheme of Charges

Emergency Information

Payment Info

Ofwat Codes

Water Industry Guides / Information

Water Industry Act

Policies & Standards

Portsmouth Specific Information

Thames Specific Information

FAQs

Contract and special agreement T&Cs

Local Supply Issues

Claim Forms

Video Resources

Licences

Contract T&Cs Scotland

Payment Info

Water Charges

Water Industry Information

Emergency Contacts

Policies & Standards

Additional Information

Live Rateable Value Transitions

Local Supply Issues

What our customers say