- Sewerage Licence1.0 MB
- Water Supply Licence1.0 MB
- Scheme of Charges 18/19 - Castle Water (Portsmouth area)566.1 KB
- Scheme of Charges 19/20 - Castle Water (Portsmouth area)277.3 KB
- Scheme of Charges 17/18 Castle Water (Thames area)690.0 KB
- Scheme of Charges 18/19 - Castle Water (South East Water area)182.8 KB
- Scheme of Charges 19/20 - Castle Water (South East Water area)115.2 KB
- Scheme of Charges 18/19 - Castle Water (Thames Water area)233.0 KB
- Scheme of Charges 19/20 - Castle Water (Thames Water area)182.8 KB
- Scheme of Charges - Retailers
- Scheme of Charges - Wholesalers
- Scheme of Charges - Retailers
- Emergency Contact Information571.6 KB
- Customer Protection Code of Practice168.1 KB
- Interim Supply Code Draft330.4 KB
- Retail Exit Code185.3 KB
- Water Act 20141.6 MB
- Water Industry Act 1991365.0 KB
- Privacy Policy562.7 KB
- Complaints Procedure283.7 KB
- Our Ethics and Values558.8 KB
- Anti Slavery Policy567.8 KB
- Environmental Policy630.8 KB
- The Guaranteed Standards Scheme123.6 KB
- Subject Access Request Form108.0 KB
- Unacceptable Actions Policy171.0 KB
- Data Protection Policy236.1 KB
- 2018 Gender Pay Gap Report28.1 KB
- Moving Premises Form134.1 KB
- Business Assessed Guidance Notes178.6 KB
- Business Assessed Charges Form29.9 KB
- Trade Effluent Discharge Application (Permanent) - G/0260.1 KB
- Trade Effluent Discharge Application (Temporary) - G/0352.1 KB
- Waste Water Abatement Bilateral Form136.6 KB
- Waste Water Abatement Commercial Inserts Form254.0 KB
- Waste Water Abatement Guidance Notes195.7 KB
- Trade Effluent Discharge Application (Permanent) Guidance Notes - G/02117.7 KB
- Trade Effluent Discharge Application (Temporary) Guidance Notes - G/03103.2 KB
- Loss of Supply Form119.3 KB
- Leak Allowance Claim Form.pdf642.2 KB
- Thames Water Claim Form139.1 KB
- Thames Water Claim Form139.1 KB
- Leak Allowance Claim Form.pdf642.2 KB
- Sewerage Services Licence277.2 KB
- Water Services Licence226.0 KB
- Terms & Conditions (Scotland Customers)221.5 KB
- Payment Options for Deemed Customers580.4 KB
- Guide to Deemed Contracts742.6 KB
- Deemed Contract Scheme284.9 KB
- Wholesale Charges 18/19120.5 KB
- Default Charges 18/19697.9 KB
- Default Charges Scotland 17/18547.8 KB
- Charities Exemption Scheme379.6 KB
- Explanation of Water Charges637.5 KB
- Scottish Government - Principles of Charging588.6 KB
- WICS Strategic Review of Charges - Final Determination168.0 KB
- Wholesale Charges 17/18139.1 KB
- A Guide to Surface Water Drainage475.9 KB
- Scottish Landlord Portal207.6 KB
- WICS website
- Water Industry for Scotland Act 2002298.9 KB
- Water Services Etc Act 2005237.4 KB
- Guide to Obtaining Water and Waste Water Service286.1 KB
- Flows and Loads823.1 KB
- Trade Effluent Notice Explanatory Notes39.0 KB
- Trade Effluent Consent Form91.1 KB
- Typical Water- Detail Fire Domestic with Meter41.8 KB
- Typical Arrangement at Point of Entry68.2 KB
- Track Inspection357.5 KB
- Privacy Policy562.7 KB
- Complaints Procedure283.7 KB
- Our Ethics and Values558.8 KB
- Anti Slavery Policy567.8 KB
- Environmental Policy630.8 KB
- Subject Access Request Form108.0 KB
- Unacceptable Actions Policy171.0 KB
- Data Protection Policy236.1 KB
- 2018 Gender Pay Gap Report28.1 KB
- NFUS Flyer258.3 KB
- FAQs392.3 KB