- Sewerage Licence1.0 MB
- Water Supply Licence1.0 MB
- Scheme of Terms & Conditions129.6 KB
- Scheme of Terms & Conditions (with effect from 31st October 2020)131.2 KB
- Scheme of Terms & Conditions for National Customers750.9 KB
- Terms and Conditions for fixed tariffs119.9 KB
- Castle Water Southern Deemed Contract Terms & Conditions413.7 KB
- Water Deal 2021 Terms and Conditions366.7 KB
- Scheme of Charges 18/19 - Castle Water (Portsmouth area)468.4 KB
- Scheme of Charges 19/20 - Castle Water (Portsmouth area)334.2 KB
- Scheme of Charges 20/21 - Castle Water (Portsmouth area)970.9 KB
- Scheme of Charges 21/22 - Castle Water (Portsmouth area)273.0 KB
- Scheme of Charges 18/19 - Castle Water (South East Water area)206.5 KB
- Scheme of Charges 19/20 - Castle Water (South East Water area)222.8 KB
- Scheme of Charges 20/21 - Castle Water (South East Water area)164.4 KB
- Scheme of Charges 21/22 - Castle Water (South East Water Area)181.6 KB
- Scheme of Charges 17/18 Castle Water (Thames area)1.7 MB
- Scheme of Charges 18/19 - Castle Water (Thames Water area)311.4 KB
- Scheme of Charges 19/20 - Castle Water (Thames Water area)321.8 KB
- Scheme Of Charges 20/21 - Castle Water (Thames Water Area)278.3 KB
- Scheme of Charges 21/22 - Castle Water (Thames Water Area)259.2 KB
- Scheme of Charges 19/20 - Affinity for Business382.0 KB
- Scheme of Charges 20/21 - Affinity for Business29.5 KB
- Scheme of Charges 21/22 - Castle Water (Affinity Water Area)399.0 KB
- Scheme of Charges - Retailers
- Scheme of Charges - Wholesalers
- Scheme of Charges - Retailers
- Emergency Contact Information571.6 KB
- Customer Protection Code of Practice168.1 KB
- Interim Supply Code Draft330.4 KB
- Retail Exit Code185.3 KB
- Water Act 20141.6 MB
- Water Industry Act 1991365.0 KB
- Privacy Policy562.7 KB
- Complaints Procedure807.4 KB
- Our Ethics and Values558.8 KB
- Anti Slavery Policy567.8 KB
- Environmental Policy630.8 KB
- The Guaranteed Standards Scheme123.6 KB
- Subject Access Request Form590.5 KB
- Unacceptable Actions Policy171.0 KB
- Data Protection Policy236.1 KB
- 2018 Gender Pay Gap Report28.1 KB
- 2019 Gender Pay Gap Report5.9 MB
- Tax Strategy572.9 KB
- Anti-Slavery & Human Trafficking Statement1.4 MB
- Anti-Slavery & Human Trafficking Policy154.0 KB
- Moving Premises Form134.1 KB
- Business Assessed Guidance Notes178.6 KB
- Business Assessed Charges Form29.9 KB
- Waste Water Abatement Bilateral Form136.6 KB
- Waste Water Abatement Commercial Inserts Form254.0 KB
- Waste Water Abatement Guidance Notes195.7 KB
- Loss of Supply Form119.3 KB
- Leak Allowance Claim Form.pdf642.2 KB
- Thames Water Claim Form139.1 KB
- Thames Water Claim Form139.1 KB
- Leak Allowance Claim Form.pdf642.2 KB
- Terms & Conditions (Scotland Customers)221.5 KB
- Payment Options for Deemed Customers580.4 KB
- Guide to Deemed Contracts742.6 KB
- Deemed Contract Scheme284.9 KB
- Default Charges 2021-22428.1 KB
- Castle Water Charging Statement 2021-22432.7 KB
- Wholesale Charges 2021-22 (part 1)1.2 MB
- Wholesale Charges 2021-22 (part 2)1.0 MB
- Wholesale Charges 17/18139.1 KB
- Wholesale Charges 18/19120.5 KB
- Wholesale Charges 20-21 (part 1)374.2 KB
- Wholesale Charges 20-21 (part 2)152.9 KB
- Default Charges 17/18547.8 KB
- Default Charges 18/19697.9 KB
- Charities Exemption Scheme379.6 KB
- Explanation of Water Charges637.5 KB
- Scottish Government - Principles of Charging588.6 KB
- WICS Strategic Review of Charges - Final Determination168.0 KB
- Default Charges 20-21447.0 KB
- Charging Statement for Services in Scotland 2020-21146.2 KB
- A Guide to Surface Water Drainage475.9 KB
- Scottish Landlord Portal207.6 KB
- WICS website
- Water Industry for Scotland Act 2002298.9 KB
- Water Services Etc Act 2005237.4 KB
- Guide to Obtaining Water and Waste Water Service286.1 KB
- Flows and Loads823.1 KB
- Trade Effluent Notice Explanatory Notes39.0 KB
- Trade Effluent Consent Form91.1 KB
- Typical Water- Detail Fire Domestic with Meter41.8 KB
- Typical Arrangement at Point of Entry68.2 KB
- Track Inspection357.5 KB
- Privacy Policy562.7 KB
- Complaints Procedure807.4 KB
- Our Ethics and Values558.8 KB
- Anti Slavery Policy567.8 KB
- Environmental Policy630.8 KB
- Subject Access Request Form590.5 KB
- Unacceptable Actions Policy171.0 KB
- Data Protection Policy236.1 KB
- 2018 Gender Pay Gap Report28.1 KB
- 2019 Gender Pay Gap Report5.9 MB
- Tax Strategy572.9 KB
- NFUS Flyer258.3 KB
- FAQs392.3 KB