- Sewerage Licence1.0 MB
- Water Supply Licence1.0 MB
- Scheme of Terms & Conditions for National Customers (with effect from 1st January 2024)373.6 KB
- Scheme of Terms & Conditions (with effect from 1st January 2024)373.7 KB
- Scheme of Terms & Conditions (with effect from 10th August 2023)373.4 KB
- Scheme of Terms & Conditions for National Customers (with effect from 10th August 2023)371.4 KB
- Scheme of Terms & Conditions (with effect from 1st April 2023)205.0 KB
- Scheme of Terms & Conditions (with effect from 6th January 2023)371.6 KB
- Scheme of Terms & Conditions (with effect from 1st October 22)198.9 KB
- Scheme of Terms & Conditions for National Customers (with effect from 1st October 22)196.9 KB
- Scheme of Terms & Conditions (with effect from 1st April 2022)201.2 KB
- Scheme of Terms & Conditions (with effect from 31st October 2020)131.2 KB
- Terms and Conditions for fixed tariffs119.9 KB
- Castle Water Southern Deemed Contract Terms & Conditions413.7 KB
- Water Deal 2021 Terms and Conditions110.2 KB
- Scheme of Charges 23/24 (with effect from 1st January 2024) - Castle Water (Affinity Water Region)399.7 KB
- Scheme of Charges 23/24 (with effect from 1st January 2024) - Castle Water (Portsmouth Affinity Water Region)380.8 KB
- Scheme of Charges 23/24 (with effect from 1st January 2024) - Castle Water (South East Water Region)393.9 KB
- Scheme of Charges 23/24 (with effect from 1st January 2024) - Castle Water (Thames Water Region)453.3 KB
- Scheme of Charges 23/24 - Castle Water (Portsmouth Region)384.6 KB
- Scheme of Charges 23/24 - Castle Water (South East Water Region)398.1 KB
- Scheme of Charges 23/24 - Castle Water (Thames Water area)453.2 KB
- Scheme of Charges 23/24 - ESP279.6 KB
- Scheme of Charges 22/23 - Castle Water (Affinity Water area)252.4 KB
- Scheme of Charges 22/23 - Castle Water (Portsmouth area)221.8 KB
- Scheme of Charges 22/23 - Castle Water (South East Water Area)268.7 KB
- Scheme of Charges 22/23 - Castle Water (Thames Water Area)273.6 KB
- Scheme of Charges 21/22 - Castle Water (Affinity Water Area)399.0 KB
- Scheme of Charges 21/22 - Castle Water (Portsmouth area)273.0 KB
- Scheme of Charges 21/22 - Castle Water (South East Water Area)181.6 KB
- Scheme of Charges 21/22 - Castle Water (Thames Water Area)229.6 KB
- Scheme of Charges 20/21 - Affinity for Business51.1 KB
- Scheme of Charges 20/21 - Castle Water (Portsmouth area)970.9 KB
- Scheme of Charges 20/21 - Castle Water (South East Water area)164.4 KB
- Scheme Of Charges 20/21 - Castle Water (Thames Water Area)278.3 KB
- Scheme of Charges 19/20 - Affinity for Business382.0 KB
- Scheme of Charges 19/20 - Castle Water (Portsmouth area)334.2 KB
- Scheme of Charges 19/20 - Castle Water (South East Water area)222.8 KB
- Scheme of Charges 19/20 - Castle Water (Thames Water area)321.8 KB
- Scheme of Charges 18/19 - Castle Water (Portsmouth area)468.4 KB
- Scheme of Charges 18/19 - Castle Water (South East Water area)206.5 KB
- Scheme of Charges 18/19 - Castle Water (Thames Water area)311.4 KB
- Scheme of Charges 17/18 Castle Water (Thames area)1.7 MB
- Scheme of Charges - Retailers
- Scheme of Charges - Wholesalers
- Emergency Contact Information571.6 KB
- Customer Protection Code of Practice168.1 KB
- Interim Supply Code Draft330.4 KB
- Retail Exit Code185.3 KB
- Water Act 20141.6 MB
- Water Industry Act 1991365.0 KB
- Privacy Policy128.8 KB
- Our Ethics and Values558.8 KB
- Anti Slavery Policy567.8 KB
- Environmental Policy630.8 KB
- The Guaranteed Standards Scheme123.6 KB
- Subject Access Request Form596.3 KB
- Unacceptable Actions Policy171.0 KB
- Data Protection Policy236.1 KB
- 2018 Gender Pay Gap Report28.1 KB
- 2019 Gender Pay Gap Report
- 2020 Gender Pay Gap Report
- 2021 Gender Pay Gap Report
- 2022 Gender Pay Gap Report
- Tax Strategy109.3 KB
- Anti-Slavery and Human Trafficking Statement 2018/2019 1.4 MB
- Anti-Slavery and Human Trafficking Statement 2019/20201.9 MB
- Anti-Slavery and Human Trafficking Statement 2022/20231.1 MB
- Anti-Slavery and Human Trafficking Statement 2023/2024255.0 KB
- Anti Bribery Policy147.6 KB
- Invoices Using Industry Level Estimates84.4 KB
- Moving Premises Form134.1 KB
- Business Assessed Guidance Notes178.6 KB
- Business Assessed Charges Form29.9 KB
- Waste Water Abatement Bilateral Form136.6 KB
- Waste Water Abatement Commercial Inserts Form254.0 KB
- Waste Water Abatement Guidance Notes195.7 KB
- Leak Allowance Claim Form.pdf642.2 KB
- Thames Water Claim Form139.1 KB
- Thames Water Claim Form139.1 KB
- Leak Allowance Claim Form.pdf642.2 KB
- Terms and Conditions (Scotland)192.7 KB
- Guide to Deemed Contracts742.6 KB
- Deemed Contract Scheme284.9 KB
- Wholesale Charges 17/18139.1 KB
- Wholesale Charges 18/19120.5 KB
- Wholesale Charges 19-20176.7 KB
- Wholesale Charges 20-21 (part 1)374.2 KB
- Wholesale Charges 20-21 (part 2)152.9 KB
- Wholesale Charges 2021-22 (part 1)1.2 MB
- Wholesale Charges 2021-22 (part 2)1.0 MB
- Wholesale Charges 22-23 (part 1)535.8 KB
- Wholesale Charges 22-23 (part 2)295.7 KB
- Default Charges 17/18547.8 KB
- Default Charges 18/19697.9 KB
- Default Charges 2019-20449.3 KB
- Default Charges 20-21447.0 KB
- Default Charges 2021-22428.1 KB
- Default Charges 22-23411.4 KB
- Charging Statement for Services in Scotland 2018-19578.7 KB
- Charging Statement for Services in Scotland 2019-20375.7 KB
- Charging Statement for Services in Scotland 2020-21146.2 KB
- Castle Water Charging Statement 2021-22432.7 KB
- Castle Water Charging Statement 2022-23 December update252.8 KB
- Castle Water Charging Statement Scotland 2023-24.pdf488.7 KB
- Live Rateable Value and changes to your water charges Notification February 2018103.5 KB
- 2021-22 Update of charges153.3 KB
- 2022-23 Update of charges Scotland119.9 KB
- 2022 December Update of Charging Statement148.2 KB
- Charities Exemption Scheme379.6 KB
- Explanation of Water Charges637.5 KB
- Castle Water Charging Statement Scotland January 2024279.1 KB
- Update of Charging Statement Scotland January 2024162.7 KB
- A Guide to Surface Water Drainage475.9 KB
- Scottish Landlord Portal207.6 KB
- WICS website
- Water Industry for Scotland Act 2002298.9 KB
- Water Services Etc Act 2005237.4 KB
- Guide to Obtaining Water and Waste Water Service286.1 KB
- Flows and Loads823.1 KB
- Trade Effluent Notice Explanatory Notes39.0 KB
- Trade Effluent Consent Form91.1 KB
- Typical Water- Detail Fire Domestic with Meter41.8 KB
- Typical Arrangement at Point of Entry68.2 KB
- Track Inspection357.5 KB
- Privacy Policy128.8 KB
- Our Ethics and Values558.8 KB
- Anti Slavery Policy567.8 KB
- Environmental Policy630.8 KB
- Subject Access Request Form596.3 KB
- Unacceptable Actions Policy171.0 KB
- Data Protection Policy236.1 KB
- 2018 Gender Pay Gap Report28.1 KB
- Tax Strategy109.3 KB
- Anti-Slavery and Human Trafficking Statement 2018/2019 1.4 MB
- Anti-Slavery and Human Trafficking Statement 2019/20201.9 MB
- Anti-Slavery & Human Trafficking Policy154.0 KB
- Anti-Slavery and Human Trafficking Statement 2023/2024255.0 KB
- Anti Bribery Policy147.6 KB
- NFUS Flyer258.3 KB
- FAQs392.3 KB