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If you have received a disconnection notice, it means your account is in debt and at risk of your water supply being switched off, unless the debt is paid in full within 7 days from the date indicated on the letter. To make payment or agree a payment plan, you can contact us between 9am and 5pm, Monday to Friday.
If you have received a water disconnection notice, it means your account is in a deficit with an outstanding debt. It is now critical that you settle the debt within 7 days from the date indicated on the letter or risk incurring additional charges or disconnection.
If you can’t afford to pay your bill, you can contact Castle Water to agree a payment plan to help spread the cost. If you agree a payment plan before a disconnection visit, you will avoid additional fees which can be substantial.
If you have any questions about your outstanding balance, or to discuss your payment options, you can contact us using one of the following options:
Once you receive a water disconnection notice, it means you are at risk of incurring substantial additional charges or having your water supply disconnected. Every day is now critical for finding a solution that does not impact your business.
Should the debt remain unpaid 7 days from the date of this letter, Castle Water will visit your site to either collect the outstanding balance in full or disconnect the supply.
If your supply is disconnected, there will be substantial additional charges applied to your account in line with our Terms and Conditions. The only way to avoid these additional charges is to arrange payment immediately.
Please also note that if your water supply is disconnected the only way to have your supply reconnected is to pay the full outstanding balance, including all associated charges.
Mike Keil, the Chief Executive of the Consumer Council for Water, writing in The Times
Urgently call the Castle Water collections team on 01250 718110 and arrange a payment plan. If this done promptly you will avoid further disconnection and reconnection charges which are applied after the disconnection has taken place.
If you believe the bill is incorrect and you have received a disconnection notice please urgently contact the Castle Water collections team on 01250 718110 available Monday to Friday, 9 am to 5 pm).
Urgently call the Castle Water collections team on 01250 718110 and provide proof of occupancy. Have your lease agreement, completion statement and move-in meter readings ready to prove you are not responsible for the previous occupant’s unpaid bills.
Urgently call the Castle Water collections team on 01250 718110 and arrange a payment plan. If this done promptly you will avoid further disconnection and reconnection charges which are applied after the disconnection has taken place.
Yes, Castle Water can charge late payment fees which are outlined in our terms of service.
If you want to dispute your bill, the Consumer Council for Water (CCW) can only offer independent advice. They are not able to pause the disconnection notice or payment. If you have received a disconnection notice and do not settle the debt within 7 days, Castle Water will visit your site to either collect the outstanding balance or disconnect the supply.