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Introducing a new kind of water and wastewater network operator, providing you with a dedicated service, tailored specifically to you. If your site uses more than 50ML of water a year, Castle Water is able to replace your existing network owner (e.g. Thames Water) and provide you with a bespoke service, built around your needs with no change to your existing infrastructure. This can also deliver significant savings in water procurement costs.
We are now introducing our services as a water and wastewater network owner in order to provide our customers with:
By choosing Castle Water, you are choosing more than a network operator – you are opting for a partner that provides unmatched control, care, and efficiency in water and wastewater management.
It’s now possible to have a dedicated water and wastewater network operator as well as choose your water and wastewater retailer. This gives large site owners the opportunity to choose a network operator that offers increased flexibility, tailored services, and a truly bespoke, customer focused approach.
Existing monopoly water and wastewater network operators are failing their largest customers due to lack of flexibility, slow responses to issues, and convoluted non-household market processes.
At Castle Water we have spent over a decade as a water retailer, advocating for our customers by holding existing water and wastewater network operators to account, ensuring fair and transparent charging, and providing industry leading customer service.
Castle Water has spent over a decade helping retail customers in the Scottish and English non-household markets. This experience has led us to make the move into water and wastewater networks in order to provide a service that truly meets the needs of large water users. We understand the frustration of slow response times and issue resolution from network operators including on verifying supply arrangements for sites, replacing meters and updating tariffs. As your network operator, as well as giving you a voice in how your site is set up, we will ensure that queries, issues and change requests are responded to promptly and efficiently.
We continually invest in the latest technology to provide you with the most advanced water management services. Our systems are designed to be user-friendly, ensuring that managing your water supply is as straightforward as possible.
Our commitment to providing customer service excellence sets us apart from our competitors. We offer dedicated support to ensure that all your business water management needs are met efficiently and effectively.
With over 10 years of experience in the water industry, Castle Water brings a wealth of knowledge and expertise to the table. We understand the complexities of water management and are here to help you navigate them with ease.
Castle Water is the largest independent water retailer in England and Scotland, with 20% market share in the non-household water retail market. Castle Water was the first independent water retailer in England. and is the only Water Retailer to obtain a Wholesale Authorisation License.
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Your Site Manager will provide support and guidance from the start of your journey with Castle Water to day-to-day query handling and issue resolution once Castle Water has been appointed the network owner for your site.
The Site Manager will also handle queries from retailers for non-household customers on site, ensuring these are responded to promptly.
Your Site Manager will be supported by a team of network and water quality specialists, alongside a 24-hour customer support team.
Castle Water will take water from the mains network, and discharge sewerage and trade effluent into the mains network.
Castle Water takes on the responsibility for site network and meter maintenance, water quality, environmental issues (including drought resilience), charging calculation set ups.
Your site network will be assessed during the set up process and opportunities for improvement flagged and acted upon promptly once Castle Water is appointed as network operator for the site.