Castle Water has maintained the performance we have shown since mid-November in answering calls. Communicating with us online is still proving popular and we're receiving five-star reviews for the thousands of web chats we've carried out already this year.

Iain McPherson, Customer Services Director

More customers are also making use of Castle Water’s range of digital services, for example by paying their bills or updating their details online.

Our lines are open 8am to 6pm, Monday to Friday but, if you wish to avoid the risk of a short delay, calls are busiest between 10am and 11:30am, and between 2pm and 3.30pm each day, with a peak of activity on Monday each week. Customers may also prefer to contact us online or by webchat during these busier times of the day.

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