Customers are being encouraged to register for Castle Water’s dedicated self-serve customer portal, to manage their account online - anywhere, anytime.

MyAccount is our online customer portal, providing secure, 24/7 access for customers to manage their account(s). As part of an initiative to promote our self-serve offerings, we're encouraging customers to register now.

MyAccount Campaign

Since the campaign launched on 8 October almost 5,000 Castle Water customers have registered to the portal.

With another lockdown underway in England, and many businesses being forced to temporarily close, we know its more important than ever for customers to be able to access their bills quickly and easily online.

As well as being able to view bills immediately**, customers can also submit meter readings, advise us of any updated details and access a wide range of useful Frequently Asked Questions.

MyAccount image

With MyAccount, customers can:

  1. view and download invoices
  2. submit meter readings
  3. tell us if they are moving premises
  4. update their details
  5. access a range of useful FAQs

Who can register for MyAccount?

  1. Customers with premises in England*
  2. Consolidated billing customers**
  3. Trade effluent customers

It’s quick and easy for customers to register for MyAccount, and invoices will be available immediately**.

MyAccount Campaign Image

What do customers need to register for MyAccount?:

In order to register for MyAccount, customers will need to provide their:

  1. company name
  2. email
  3. contact name
  4. contact number
  5. billing postcode

They will also need to have to hand their Account Number.

*Please note; MyAccount is currently unavailable to Scotland customers. **Consolidated Billing customers may experience a longer time period for invoices to be accessible.