MyAccount is our online customer portal, providing secure, 24/7 access for customers to manage their account(s). As part of an initiative to promote our self-serve offerings, we're encouraging customers to register now.
Since the campaign launched on 8 October almost 5,000 Castle Water customers have registered to the portal.
With another lockdown underway in England, and many businesses being forced to temporarily close, we know its more important than ever for customers to be able to access their bills quickly and easily online.
As well as being able to view bills immediately**, customers can also submit meter readings, advise us of any updated details and access a wide range of useful Frequently Asked Questions.
It’s quick and easy for customers to register for MyAccount, and invoices will be available immediately**.
In order to register for MyAccount, customers will need to provide their:
They will also need to have to hand their Account Number.
*Please note; MyAccount is currently unavailable to Scotland customers. **Consolidated Billing customers may experience a longer time period for invoices to be accessible.