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MyAccount For Scottish Customers

The customer portal has a fresh new look and useful new features

We’ve upgraded your customer portal for Scottish customers to make it even easier for you to manage your Castle Water account online.

You can:

  • View and download lettersnew
  • View and track your customer support casesnew
  • Get email notifications for new bills and lettersnew
  • Improved validation and alerts for meter readingsnew
  • Check your account balance and view Statement of Accounts
  • View and download invoices and search your account transactions
  • Set up Direct Debits, submit meter readings and switch on e-billing
  • Find your water meter using our interactive map
  • Update your details and tell us if you’re moving premises
  • Access a full range of useful FAQs

An easier way to manage your account is waiting for you.

All you have to do is log in.


Scotland MyAccount FAQ’s:

MyAccount has everything you need to stay in control of your account, keep your bills up-to-date and your costs down, all in one place. By managing your Castle Water account online, you can skip the queues and avoid call waiting times during our busy periods.

We are expecting to launch MyAccount for customers in Scotland in December.

Once we have registered your account, you will receive your login details via email. You can then login to MyAccount by clicking the button at the top of our homepage, or by visiting to login.

MyAccount makes it easier to submit regular meter readings. We require meter readings to allow us to bill your account accurately, meaning you won’t be billed on estimated readings.

Yes. If you have multiple accounts with us, they will all be registered with an account.

Our customers have 24/7 access to MyAccount so you can manage your account online, anywhere, anytime.

Yes. You can add additional users to MyAccount by finding the ‘Users’ tab and clicking ‘Add User’.

It’s easy to submit meter readings on MyAccount. Find the ‘Meters’ tab and click ‘Add’ under the ‘Add meter read’ section. You will then be asked to enter your reading, along with the date it was taken.

It’s easy to find your meter location on MyAccount. Find the ‘Meters’ tab, click ‘Data’, then ‘Location’. You will then see our interactive map showing your meter location.

Find the ‘Invoices’ tab. All your Castle Water bills are available to view and download.

You can find your account balance, along with your next payment amount and date, in the ‘Account Overview’ tab within MyAccount.