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We’ve upgraded your customer portal for Scottish customers to make it even easier for you to manage your Castle Water account online.
All you have to do is log in.
MyAccount has everything you need to stay in control of your account, keep your bills up-to-date and your costs down, all in one place. By managing your Castle Water account online, you can skip the queues and avoid call waiting times during our busy periods.
We are expecting to launch MyAccount for customers in Scotland in December.
Once we have registered your account, you will receive your login details via email. You can then login to MyAccount by clicking the button at the top of our homepage, or by visiting portal.castlewater.co.uk/login to login.
MyAccount makes it easier to submit regular meter readings. We require meter readings to allow us to bill your account accurately, meaning you won’t be billed on estimated readings.
Yes. If you have multiple accounts with us, they will all be registered with an account.
Our customers have 24/7 access to MyAccount so you can manage your account online, anywhere, anytime.
Yes. You can add additional users to MyAccount by finding the ‘Users’ tab and clicking ‘Add User’.
It’s easy to submit meter readings on MyAccount. Find the ‘Meters’ tab and click ‘Add’ under the ‘Add meter read’ section. You will then be asked to enter your reading, along with the date it was taken.
It’s easy to find your meter location on MyAccount. Find the ‘Meters’ tab, click ‘Data’, then ‘Location’. You will then see our interactive map showing your meter location.
Find the ‘Invoices’ tab. All your Castle Water bills are available to view and download.
You can find your account balance, along with your next payment amount and date, in the ‘Account Overview’ tab within MyAccount.