COVID-19 Help and Support

If you are closing your business due to the Covid-19 virus, please complete our Temporary Closure form.

If your consumption / opening hours are now reducing, please let us know - in some cases this could significantly reduce bills.

If you have a water meter, the calculation of charges on your bill are based on your previous meter readings. It could reduce your bills, if you provide 2 meter readings, 1 month apart.

COVID-19

Due to the impact of the coronavirus, for a limited period Castle Water will not be serving disconnection notices for the non-payment of bills or invoices; seeking to recover any default interest or impose late payment charges for the non-payment of invoices issued from 1 March 2020; or seeking to enforce the non-payment of invoices.

If you are able, you should continue to pay your water charges on time, as it is important that there is sufficient funding to pay for the provision of a safe and clean water supply.

If you are facing a downturn due to the Covid-19 virus, there are some things we can do to help ensure your business water bills are minimised.

COVID-19 Help and Support

Save Water, Save Money

Act now to cut your costs and save water Water Efficiency Guide

Looking to Switch Water Supplier?

As a business you can now choose your business water and waste water supplier in the same way as you can choose your energy or telecoms provider

Save up to 20% on your bill with Castle Water

Get an Instant Quote

Save the Children

Castle Water are proud to partner and support Save the Children’s Emergency Fund. In the critical first few hours and long after the initial emergency, Castle Water and Save the Children make sure children can get the safe, clean drinking water they need to survive.

Our Save The Children Partnership

Defining the business of water

Castle Water are the UK's leading independent business water supplier offering unrivalled customer service at competitive prices.

Water Services

News

Photo Credit, GCCU
Save the Children COVID-19 Case Studies

15/5/2020

As these case studies show, the support of Save the...

Read more
We're still here to support you during COVID-19

12/5/2020

We're still here to support you during COVID-19. If you...

Read more
Castle Water CEO John Reynolds talks through re-opening your business and making...

27/4/2020

We want to get your water bills right – you...

Read more
Photo Credit: Save The Children
Castle Water donate a further £150K to Save the Children’s Emergency Fund & ...

21/4/2020

Castle Water and Save the Children celebrate their continued partnership...

Read more
Photo credit: GMU
Save the Children's COVID-19 Appeal Launch

13/4/2020

In every country and community, the COVID-19 pandemic is turning...

Read more
Covid-19 Update

8/4/2020

Due to the impact of the coronavirus, for a limited...

Read more
Important update on Ofwat’s intention to charge some vacant properties

2/4/2020

Ofwat has clarified charging for businesses closed as a result...

Read more
Castle Water Merges with Affinity for Business

1/4/2020

Castle Water Limited has now merged with Affinity for Business...

Read more
View more

News

Save the Children COVID-19 Case Studies

15/5/2020

As these case studies show, the support of Save the...

Read more
We're still here to support you during COVID-19

12/5/2020

We're still here to support you during COVID-19. If you...

Read more
Castle Water CEO John Reynolds talks through re-opening your business and making...

27/4/2020

We want to get your water bills right – you...

Read more
Castle Water donate a further £150K to Save the Children’s Emergency Fund & ...

21/4/2020

Castle Water and Save the Children celebrate their continued partnership...

Read more
Save the Children's COVID-19 Appeal Launch

13/4/2020

In every country and community, the COVID-19 pandemic is turning...

Read more
Covid-19 Update

8/4/2020

Due to the impact of the coronavirus, for a limited...

Read more
View more

Save water, save money

Making a few simple changes to your business will help you to save water, save money and reduce your carbon footprint. Better for you, better for the environment.

Water Efficiency Guide