We're here to help

We're experiencing an unprecedented level of calls as many of our customers prepare to reopen their businesses. We're responding to queries as quickly as we can, so please bear with us. In the meantime, you may find the answer to your query by using the button below.

Your Bill Explained & other FAQs

COVID-19 Help and Support

If you're re-opening your business following COVID-19 restrictions, please complete our Reopening Premises form. If applicable, please provide a meter reading to ensure your new bill is as accurate as possible

If you previously submitted a Temporary Closure form or a Reduced Consumption form, we ask for your patience and understanding as we continue to process these.

If you're facing a downturn due to the Covid-19 virus, there are some things we can do to help ensure your business water bills are minimised.

Let's get Back to Business!

We understand that times are hard just now. That’s why, for a limited time only, we’re giving you the chance to sign up to one of our best ever offers!

Get an Instant Quote

Save Water, Save Money

Act now to cut your costs and save water Water Efficiency Guide

Looking to Switch Water Supplier?

As a business you can now choose your business water retailer in the same way as you can choose your energy or telecoms provider.

Let Castle Water take care of all your business water and waste water requirements.

Save up to 20% on your bill with Castle Water!

Get an Instant Quote

Save the Children

Castle Water are proud to partner and support Save the Children’s Emergency Fund. In the critical first few hours and long after the initial emergency, Castle Water and Save the Children make sure children can get the safe, clean drinking water they need to survive.

Our Save The Children Partnership

Defining the business of water

Castle Water are the UK's leading independent business water supplier offering unrivalled customer service at competitive prices.

Business water services we offer include water management, waste water treatments, trade effluent, water efficiency and emergency or contingency planning.

Water Services

Latest News & Blogs

Castle Water donation helps Save the Children's initial response in Beirut

7/8/2020

Castle Water donations, as well as the employee and customer...

Read more
Castle Water working with GP Strategies to recruit and train Modern Apprentices

5/8/2020

Due to continued success and business growth, Castle Water is...

Read more
Ofwat decides that water charges are now payable by all customers who temporaril...

4/8/2020

Castle Water CEO John Reynolds sets out the details of...

Read more
Photo Credit: Said Fadhaye / Save the Children
Castle Water supports Save the Children and DEC Appeal Launch

24/7/2020

Millions of lives are at stake as the COVID-19 pandemic...

Read more
Castle Water urges customers to check their water on re-opening

16/7/2020

With many business being forced to close for a period...

Read more
An update on water charges from 1 August for customers who closed during the loc...

15/7/2020

John Reynolds, Castle Water CEO, gives an update on water...

Read more
Why submitting meter reads will help reduce your bill after you re-open

30/6/2020

In our latest blog post, Castle Water CEO John Reynolds...

Read more
Potential Fraud Warning

12/6/2020

Castle Water Limited is aware of some of its customers...

Read more
View more

News

Castle Water donation helps Save the Children's initial response in Beirut

7/8/2020

Castle Water donations, as well as the employee and customer...

Read more
Castle Water working with GP Strategies to recruit and train Modern Apprentices

5/8/2020

Due to continued success and business growth, Castle Water is...

Read more
Ofwat decides that water charges are now payable by all customers who temporaril...

4/8/2020

Castle Water CEO John Reynolds sets out the details of...

Read more
Castle Water supports Save the Children and DEC Appeal Launch

24/7/2020

Millions of lives are at stake as the COVID-19 pandemic...

Read more
Castle Water urges customers to check their water on re-opening

16/7/2020

With many business being forced to close for a period...

Read more
An update on water charges from 1 August for customers who closed during the loc...

15/7/2020

John Reynolds, Castle Water CEO, gives an update on water...

Read more
View more

Save water, save money

Making a few simple changes to your business will help you to save water, save money and reduce your carbon footprint. Better for you, better for the environment.

Water Efficiency Guide