Customer Notice

Our offices and phone lines will be closed for Good Friday. Our Scotland offices and phone lines will reopen at 8am on Monday 22 April. Our England offices and phone lines will reopen at 8am on Tuesday 23 April. To make a payment, click here. If you experience an emergency or unplanned disruption to your water supply and/or wastewater service whilst we are closed, please call your Water Network Owner. You can find a list of emergency numbers here. If you experience a problem with the water pipework inside your own building/site, you should call your plumber in the first instance.
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Latest news

Customer service performance

Castle Water’s 2019 Q1 Customer Service Performance

World Water Day signals significant new commitment to Save the Children emergency funding

Water charges and Price Review 2019: Castle Water Conference informs water customers about the impact of new tariffs

Castle Water customers help raise an additional £60K for Save the Children’s Emergency Fund

Customer service performance

Castle Water reveals new brand

Case Studies

University of Central Lancashire saves £25.5k per year on water bill

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