COVID-19 Help and Support
If you are closing your business due to the Covid-19 virus, please complete our Temporary Closure form.If your consumption / opening hours are now reducing, please let us know - in some cases this could significantly reduce bills.
If you have a water meter, the calculation of charges on your bill are based on your previous meter readings. It could reduce your bills, if you provide 2 meter readings, 1 month apart.
COVID-19
Due to the impact of the coronavirus, for a limited period Castle Water will not be serving disconnection notices for the non-payment of bills or invoices; seeking to recover any default interest or impose late payment charges for the non-payment of invoices issued from 1 March 2020; or seeking to enforce the non-payment of invoices.
If you are able, you should continue to pay your water charges on time, as it is important that there is sufficient funding to pay for the provision of a safe and clean water supply.
If you are facing a downturn due to the Covid-19 virus, there are some things we can do to help ensure your business water bills are minimised.
Looking to Switch Water Supplier?
As a business you can now choose your business water and waste water supplier in the same way as you can choose your energy or telecoms provider
Save up to 20% on your bill with Castle Water
Save the Children
Castle Water are proud to partner and support Save the Children’s Emergency Fund. In the critical first few hours and long after the initial emergency, Castle Water and Save the Children make sure children can get the safe, clean drinking water they need to survive.
Our Save The Children PartnershipDefining the business of water
Castle Water are the UK's leading independent business water supplier offering unrivalled customer service at competitive prices.
Water ServicesNews
15/5/2020
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Due to the impact of the coronavirus, for a limited...
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Read moreSave water, save money
Making a few simple changes to your business will help you to save water, save money and reduce your carbon footprint. Better for you, better for the environment.
Water Efficiency Guide