Customers in England – Our offices are closed for the Bank Holiday weekend. They will re-open at 8am on Tuesday 27th August. In the meantime, if you would like to make a payment, please click here. If you experience an emergency or unplanned disruption to your water supply and/or wastewater service, please call your Water Network Owner. You can find a list of emergency numbers at castlewater.co.uk/emergencies. If you experience a problem with the water pipework within your own building/site, you should call your plumber in the first instance.

Customers in Scotland – Our offices will be open as usual on Monday 26th August, 8am – 6pm.