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What defines a transfer meter reading?
A transfer reading is simply the meter reading taken within two days of the date your water account moves from your previous retailer to your new one.
Why is obtaining a transfer reading important?
The transfer reading will act as the closing reading for your previous retailer and the opening reading for your new supplier. It ensures billing accuracy when closing your account and allows your new water retailer to start your account with the correct usage.
Submitting a transfer reading will also guarantee:
- No overcharges
- No estimated consumption
- No overlap in billing between both retailers
What happens if a transfer reading can’t be taken?
In some cases, it’s not possible to obtain a meter reading on the transfer date. For example, if the meter is inaccessible or located underground.
In these cases, your retailer should:
- Use an estimated reading based on your historic water consumption.
- Work with you after your switch to obtain a visual reading as soon as possible. Your water retailer will then check the estimate against your actual usage and make any necessary adjustments.
This process is done to make sure your bills are fair and accurate.
What can you do as a customer to help?
The best way to ensure your bills are correct from day one is to provide your water retailer with a visual meter reading on the date of your transfer. At Castle Water this can be easily uploaded through your online customer portal. Our team will help you access your portal and submit your reading when you switch.
To make things simple:
- Take a clear photo of your meter showing the reading.
- Upload it to your Castle Water portal on your transfer date.
- We’ll use your reading to set up your account accurately.
How can Castle Water benefit your business?
In-house dedicated metering team
Our in-house metering team ensures accurate and timely readings This helps your business keep control of consumption and costs. By managing this process directly, we can quickly resolve metering issues and provide clear, reliable billing without unnecessary delays.
Customer service
Our customer service team is here to support your business whenever you need us. We provide expert service tailored to your needs, so you can spend more time running your business. With over 25,600 Trustpilot reviews – and more 5-star reviews than all other water retailers combined – you can be confident that you’re in safe hands.
Switching process
Switching to Castle Water is quick and hassle-free. We take care of the entire process, ensuring there’s no disruption to your supply. From start to finish, our team makes it simple – so you can relax, while we handle the rest.
Get an online quote
Join over 250,000 UK businesses that have already made the switch and start enjoying a better water service today. Get an instant water quote and see how much your business could save.
