Have you just moved into new business premises? If so, you’ll need a commercial water supplier.

We’re here to help you set up your business's water supply and answer any questions you have about the process.

Can you choose who supplies your water?

Yes. Since 2017, businesses in England (2008 in Scotland) have been able to choose their commercial water supplier, which means you can choose the one that is best suited to your business’s needs. Cost is obviously the most important consideration, but there are many other factors to consider, with each supplier offering their own service enhancements.

So, before you sign up, do your research to find out if the supplier is a good fit for your business. Will they allow you to receive your bills electronically if that is what you’d prefer? Do they have a customer portal? Do they have a high customer satisfaction rate? Do you have multiple premises and require consolidated billing? Do they offer both water and wastewater management services? And does the company provide a good fit with your Corporate Social Responsibility policy? These are all important factors you need to consider before making a choice.

How do I find a water supplier for my business?

If you have no idea where to start, Open Water (run by Ofwat, Defra and MOSL) has a directory of water suppliers in England and Wales, and Scotland On Tap has one for Scottish water suppliers.

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What does Castle Water offer?

As the UK’s leading independent business water supplier, with more five-star reviews on Trustpilot than all the other water retailers combined, we’ve got everything you need to stay in control of your business water, keep your bills up-to-date and your costs down. When you switch your business water to Castle Water you’ll get instant access to MyAccount*, money saving advice, one simple bill for all your water services, and access to a range of additional services through our network of industry-leading professional partners. We make it easy to submit regular meter readings too, so your bills stay up-to-date and you only pay for what you use.

Water-saving measures and sustainability are important to us. We encourage all our customers - no matter how large or small their business - to take action to save water to improve sustainability and reduce their costs. We have a free Water Efficiency Guide that will show you the steps your business can take to save water and save money. Our weekly blog is full of helpful tips and advice to help you get the most out of your water services, including water efficiency, sustainability, and cost reduction.

How do I get a Castle Water quote?

Get an instant quote online in just a few minutes. When you receive your quote and you are happy to accept, the quote process is completed online via Doc-U-sign, that once signed is received by our Onboarding team.

Will there be any disruption to my business?

Switching water supplier should not cause any disruption to your business. Our Onboarding team work hard to ensure the transfer is as smooth and simple as possible.

Check out our case studies for examples of customers we’ve helped and find out how much they’ve saved.

If you want to switch business water supplier, there’s never been a better time. Get your instant quote online now or call us for a chat on 01250 718 700.

*MyAccount is currently unavailable to Scotland customers that do not have Consolidated Billing or Trade Effluent. Customers not eligible for MyAccount can use our quick online self-service tools to pay a bill, submit a meter reading, or tell us they are moving premises.

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With Castle Water, we make switching business water supplier clear and simple! Find out the benefits of switching today.

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