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Whose Leak Is It Anyway? Understanding Leak Responsibility

Dealing with burst pipes is something you never want to do, but when a leak occurs, getting it fixed immediately is a priority.

Left unchecked, a leak can lead to flooding and significant damage to your business. Closing your business to deal with such issues can cost you money, custom and even reputational damage.

Fortunately, help is at hand, and the first step is understanding who is responsible for the leak.

A leak on your premises

If the leak is within your business or the supply pipe between your business and the outside stop valve, it’s your responsibility to get it fixed. Call your local plumber or one recommended by your water network operator. If the leak is in the water mains pipe or the communication pipework that carries the water from the mains to the outside stop valve, then your Water Network Owner is responsible. Let them know as soon as possible to limit the damage to your business and the surrounding area.

A leak in a shared supply pipe

If your supply pipe is shared between you and other businesses, both you and the other businesses that share the supply are responsible for ensuring the leak is fixed.

A leak in your drain

If a leak occurs in the drain on your property before it reaches the sewer, it’s your responsibility to repair. Beyond that, it’s the water operator’s responsibility.

As your water supplier, Castle Water is on hand to offer advice on any of these issues. We can help you determine what course of action is necessary, recommend professionals to assist you, and put you in contact with your Water Network Operator.

Contact Castle Water customer support on 01250 718700.