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Water Market Operations Analyst

Closing Date:


Castle Water has several opportunities for those enthusiastic to learn about the Water Industry and keen to work in our exciting Wholesale and Markets team.

We’re only looking for the best people to join our tight-knit team and contribute to its success.  Strategically important and central to the success of the business, this unique role is varied and offers plenty of opportunity for personal development and achievement.

We are a back-office team who ensure Castle Water get the best service from our wholesalers, so we can pass on the benefits to our customers. We work with both data and regulatory documents to unravel more complex cases, ensuring the right outcome for our customers. We delve into Market Codes, unpick complex cases, research and investigate the root cause of an issue to ensure we are billing on accurate data.

The role would particularly suit Graduates who are enthusiastic, keen to forge a career and who have strong bent towards problem solving and investigation.  Up for a challenge and with a questioning mind, you shouldn’t be phased by new concepts, complexity, or detail.  We need someone who is a team player, but also a self-starter who can work independently without close supervision.

We can promise you a hardworking and lively environment which will equip you with skills that could be used across many areas of the business. You can expect to be part of a collegial and supportive team, with a strong emphasis on knowledge-sharing, continuous learning, mutual respect, and personal development. We will ask a lot of you, and in return, opportunities for advancement in our company are available for those who put in the effort. We value our people and love to watch them develop and advance in their careers with us.

When we offer you a post, we will help and support you in your work, but be prepared to learn through doing the role as much as undergoing formal training. These posts are for applicants with confidence and initiative as well as the maturity required to take responsibility and make decisions.

This is a permanent opportunity with an immediate start date.  We offer:

  • No shift work, Monday – Friday 9-5 (with a 1 hour unpaid lunch break)
  • Hybrid working Office/Home with a general split of 3/2 days (where employees prefer to be in the office full-time that can also be accommodated)
  • Direct transport links from Perth/Dundee located within a 2-minute walk from the office.
  • Free parking also available within a 2-minute walk from the office
  • The organization offers progression opportunities and will up-skill you to offer you the best career path possible.
  • 28 days annual holiday, increasing annually to a maximum of 33 days, and company sick pay scheme
  • Excellent company pension and life insurance policies


We are looking for people who enjoy delving into more complex problems and relish the opportunity to learn and develop themselves in the process.  If you possess any of the below, we would welcome your application

  • Enjoy a challenge.
  • Enjoy getting to the root of an issue.
  • If you would enjoy delving into the industry ‘rulebook’ (Market Codes) to get the best result for our customers
  • Are you tired of working in a sector where you cannot effect any change? If so, then our Wholesale team should be your next move.

We are looking for someone who:

  • A good first degree (or equivalent) is preferred or with up to 2 years’ experience – degree discipline is less important than analytical capability.
  • Has great attention to detail.
  • Possesses a good working knowledge of Microsoft Office and basic IT navigation skills.
  • Has the confidence to challenge data as appropriate
  • Is customer focused.
  • Enjoys investigative work and has an ability to problem solve.
  • Works well both on their own and as part of a team; cases will require them to work independently, but individuals must have the ability to communicate the more complex cases effectively to the wider team.
  • Can take an organised, methodical approach to get to the root of a complex issue.
  • Highly organised and confident at self-managing diary and workload
  • Is enthusiastic about learning and self-development.
  • Can prepare professional documentation to a high level.
  • Likes problem solving, is enthused by investigative work – then a role within our Wholesale & Market team is for you.
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About Castle Water

Castle Water is one of the fastest-growing and most successful companies in the utility sector. Our customers include some of the largest companies and public sector bodies in the UK.

Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers. Not only have we just achieved our 10,000th 5-star Trustpilot review, but we are also winners of the recent Customer Service Excellence Award for the Perthshire Chamber of Commerce Business Star Awards.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly.

Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.

As a responsible employer, the health, safety, and wellbeing of our people is a top priority. Our employees are currently working on a hybrid model from home and in the office. Measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.

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