Our customer services are available 8am-6pm, Monday to Friday
Call us on 01250 718700
For Key Accounts and Trade Effluent call 01250 718718
Get in touch with us via email: firstname.lastname@example.org. Alternatively, you can use the form above.
Write to us
1 Boat Brae, Rattray, Blairgowrie, PH10 7BH.
In an emergency outside our normal customer service hours or if you experience unplanned changes or disruption to your water supply, water quality or wastewater service, contact your water network owner:
South East Water: 0333 000 0365
Thames Water: 0800 316 9800
Portsmouth Water: 0239 244 9081 / 0239 247 7999
For contact information for all other water network owners, please click here.
Further information for journalists only.
Castle Water only supplies business customers. Not a business? Click here
If you are deregistered from the non-household market on the basis that you are a household customer, you may be due a refund of amounts paid to Castle Water, and will be liable for charges as a domestic property for the period (which will normally be of a similar level).