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Customer in control

It's time to take control of your account

Move to our Customer in Control plan and never pay in advance

We’ve listened to your feedback and created a plan that allows you to pay for your business water and wastewater as you use them, meaning you’ll never pay in advance.

How does it work?

  • You submit a meter reading every month on your customer portal
  • We use your meter reading to calculate your latest bill and provide this by email
  • You pay your bill in full, monthly by Direct Debit, within 14 days of receiving it

Terms and conditions apply.

Please note, the Customer in Control plan is only available to existing Castle Water customers with a metered water supply in England, who do not require trade effluent services.

Never pay in advance

Never pay in advance – pay for your water services as you use them

Up to date billing

keep bills up-to-date with monthly meter readings

Go paperless

No more paper bills – faster and easier than postal billing

Castle water customer portal

How to move to the Customer in Control plan

Once you’ve completed these steps submit a registration form here, and we’ll do the work to move you to the Customer in Control plan.

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