We have received a report from Thames Water concerning a large water pipe burst in N4.

Please see the below from Thames Water:

We’re working on repairs

Last updated Friday 11th October, 2019 - 12:00hrs.

Our specialist engineers are continuing to work hard at the scene of  Tuesday’s large mains burst in Queens Drive, London N4. All customers should now have their water supply returned to normal.

We’re digging down to access the pipe in order to start repairs. This is a slow process, as there are other utilities nearby.

Our repair work will continue over the weekend and into next week. It’s a complex job, but we’re working as quickly and safely as we can.

Supporting flooded customers

We’ve set up a support vehicle where customers whose homes have been affected by the flood water can go to get advice and assistance from our team. The support vehicle is stationed outside Parkwood Primary School, Queens Drive (junction of Somerfield Road), London, N4 2HQ - click here for map

We’ll continue to post updates on this page. Thanks for being so patient while we put this right.

If you need an extra helping hand, find out how our Priority Services can help. We're always here to talk about your needs, whether they are medical, financial or something else.

Get all the latest updates at http://thameswater.co.uk/latest

Guaranteed Standards Scheme (GSS)

Although loss of supply or loss of water pressure is the responsibility of your Water Network Owner, Castle Water is responsible for administering payments, where they are due, under Ofwat’s Guaranteed Standards Scheme (GSS) for customers in England. A summary of the standards and conditions is available at castlewater.co.uk/GSS.

Castle Water will work with your Water Network Owner to administer GSS payments in certain situations if your supply has been interrupted or if your water pressure falls below the minimum pressure standard on two occasions or more, with each occasion lasting more than one hour. This includes identifying customers who are entitled to GSS payments and ensures we have accurate details of the supply losses suffered.

Customers in England seeking GSS payments can contact Castle Water directly to provide information and ensure that you receive the correct payment where due. Simply submit your details online here.

Additional information

In times of extreme weather conditions, we will publish updates from your Water Network Owner (i.e. Scottish Water, Thames Water or Portsmouth Water) here. For full details on these updates, please see your Water Network Owner’s website.

Please use water wisely. You can view useful advice on water efficiency and water usage here.

We can provide full site audits and efficiency reviews for any size of business. For customers concerned about the continuity of supply, you can find out more about the delivery of standby water here.

If you wish to contact us regarding water supply issues, please email us at watermanagement@castlewater.co.uk