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Phone lines will close from Friday 29 April for the Easter holiday, reopening on Monday 1 April at 8am for customers in Scotland, and on Tuesday 2 April at 8am for customers in England. Log in or register to manage your account online, access the Help Centre, or use the webchat service. For water supply emergencies, click here.

Request My Invoice

THE FASTEST WAY TO GET A COPY OF YOUR BILL IS TO REGISTER FOR MYACCOUNT.

MyAccount is your dedicated self-serve customer portal, providing secure 24/7 access to manage your account(s) online. Register today. It’s quick & easy plus, your previous invoices will be available immediately*.

Please note; MyAccount is currently unavailable to Scotland customers. If you are a customer in Scotland and would like to request a copy of your bill, please email customersupport@castlewater.co.uk.

*Please note that this may take a little longer for consolidated billing customers.

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