You may have identified that your premises is not eligible for the commercial market

What we can do to help

In these situations, we’ll need to investigate whether or not you should be within the commercial market. This means submitting substantive details to review and forward onto the Wholesaler to investigate.

Please note you should only request this service when you can sufficiently identify that your premises is non-commercial.

Such information to assist with this would be the following:

  1. An explanation of your principal use of water on premise, and how it is solely or principally residential use
  2. Proof of completion of a residential premise that was previously commercial (such as a completed and effective registry on the council tax website)
  3. Completion of a new development site that shows a portion of the site is now in residential use, so that this portion can now enter the non-commercial market
  4. A site is derelict, abandoned and/or permanently disconnected from water supplies with no intention or plans of reinstatement or development are in place.

Instances where this service may not be relevant to your query

  1. If you identify a demolished/development site; these sites should remain with their previously identified markets in most circumstances, other than those described above
  2. If your water is for a Housing Development; theses are still deemed commercial until the principal use of water becomes residential. Even if partial sections of the development are completed, the commercial supplies for building purposes must remain in market until no longer in use.

NOTE: In most circumstances we may have to carry out a Meter Supply Arrangement *link* if the market is not up to date with the correct supply point information.

Deregistration form

Following the above, if you wish to request a deregistration, please provide us with your details and the details you believe to be correct for this premises below. We will then process this information and liaise with your wholesaler on your behalf to investigate.

Your details
Investigation details
Please attach any supporting documents or photos
Confirmation
I believe the information given above to be true and accurate.* * I believe the information given above to be true and accurate.*
I understand that on submitting this request, I will accept liability for any Wholesale Charges and/or Admin charges which may occur as a result of the proposed changes not being required.* * I understand that on submitting this request, I will accept liability for any Wholesale Charges and/or Admin charges which may occur as a result of the proposed changes not being required.*