Learn how to read your business water meter and where you can submit meter readings to ensure your water bills stay up-to-date.
How to read your water meter
Step 1 Find your water meter using interactive map on MyAccount here.
Step 2 If your meter is safe to access, note your reading (we only need the black digits).
Step 3 Submit your meter reading on MyAccount.
In this example the meter reading is ‘0270’.
If you are in doubt about the location of your meter, please email us at metering@castlewater.co.uk if you are an England customer and email customersupport@castlewater.co.uk if you are a Scotland customer.
Where can I submit a meter reading?
Submit a meter reading on MyAccount
The easiest way to submit and keep track of your meter readings is on MyAccount.
Not signed up to MyAccount? No problem! It's quick and easy to register for instant access to your business water account. Simply start by clicking the register button below.
If you don't want to register for MyAccount, you can submit a meter reading here.
Multiple sites and multiple meters
Customers that have multiple sites or multiple meters, must provide a meter reading for all meters at each site.
Multiple meter readings can be submitted at one time on the Castle Water website.
Why is it important to submit regular meter readings?
We use your meter readings to calculate your bills to help ensure your business only pays for the water being used. Submitting a meter reading may be additionally important for customers with a reduction in water consumption, to help reflect a change in water usage in your bills. We encourage all customers who can safely access their water meters to submit monthly meter readings on MyAccount.
You can set up a monthly direct debit to spread payments evenly across the year, which helps avoid seasonal peaks in payments.
For some customers, usage can fluctuate significantly – for instance farms. The market Codes don’t take this into account when they calculate Wholesale charges. The bills we send you will estimate usage based on the pattern of recent usage, the same approach as used in the central market. If your usage reduces, this will be reflected in your next bill after your meter readings show the drop in usage.
Track your water usage
Meter readings allow you to monitor your business water usage which can help you to track consumption patterns.
Meter Reading FAQ's:
Only attempt to read your meter if you are confident that the location is safe and taking a reading is not considered a health and safety issue.
If the display is hard to see, reach inside the chamber lid with a mobile phone camera and take a picture.
If the chamber if flooded, contact our metering team and we’ll arrange one of our engineers to visit your business premises.
If the glass display is dirty or fogged up, use a sponge on a sturdy stick to clean the glass.
We require a meter reading for your business premises so that we can bill your account accurately. A meter also allows you to monitor your water usage. If you do not have a water meter and would like to enquire about getting one installed, please contact us.
The cost of having a meter fitted will depend on your location, and the size of the meter required. In some cases, it may be free of charge. To find out more fill in this form and a member of our team will contact you shortly.
Wherever possible - this is sometimes inside your business premises on the supply pipe close to your stop tap. Occasionally they are placed on the outside edge of the property boundary. The installation of a meter will be subject to a survey by the water wholesaler responsible for the water and waste networks in your area.
There are some properties where it might not be possible for us fit a water meter at all. The water wholesaler in your area will determine alternative options.
Meter reads can be submitted here.
Automatic Meter Reading can be particularly beneficial for larger customers with complex sites, particularly if your meter is hard to reach (for example farms), your site is prone to leaks or water usage is difficult to control (for example universities).
Castle Water has framework partners who we can put you in touch with in order to help you get set up with AMR. We can either communicate with these companies on your behalf or put you in touch with them directly.
Castle Water will take at least one meter reading each year. You can also submit a meter reading at any time.