We require a meter reading for your business premises so that we can bill your account accurately. Follow our top tips below for how to take a meter reading safely and correctly.
You should only attempt to read your meter if you are confident that the location is safe, and that taking a reading is not considered to be a health and safety issue.
If the display is hard to see, reach inside the chamber lid with a mobile phone camera and take a picture.
If the chamber is flooded, contact us at firstname.lastname@example.org and we’ll arrange one of our engineers to visit your business premises.
If the glass display is dirty or fogged up, use a sponge on a sturdy stick to clean the glass.
When submitting a meter reading, please send us the black digits only. In this example the meter reading is ‘0270’.
If you are in doubt about the location of your meter, please email us at email@example.com if you are an England customer and email firstname.lastname@example.org if you are a Scotland customer.