Our top tips for taking a meter reading

We require a meter reading for your business premises so that we can bill your account accurately. Follow our top tips below for how to take a meter reading safely and correctly.

Tip no.1

You should only attempt to read your meter if you are confident that the location is safe, and that taking a reading is not considered to be a health and safety issue.

Tip no.2

If the display is hard to see, reach inside the chamber lid with a mobile phone camera and take a picture.

Tip no.3

If the chamber is flooded, contact us at metering@castlewater.co.uk and we’ll arrange one of our engineers to visit your business premises.

Tip no.4

If the glass display is dirty or fogged up, use a sponge on a sturdy stick to clean the glass.

Tip no.5

When submitting a meter reading, please send us the black digits only. In this example the meter reading is ‘0270’.

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If you are in doubt about the location of your meter, please email us at metering@castlewater.co.uk.