Castle Water’s customer service is receiving significant numbers of positive reviews: 60% of Trust Pilot reviews during March scored Castle Water at either 4 or 5 stars. Castle Water’s website gives customers the flexibility at any time to set up a direct debit, give details of an office move, pay a bill, or request a copy invoice. The company’s web chat service also consistently receives 5 star reviews.
Major multi-site customers who have been served by Castle Water in both Scotland and London have switched their services throughout England to Castle Water during the past quarter, covering banking, retail, charities and property management.
The opening of the new market has delivered a range of benefits for Castle Water customers, including:
Iain McPherson, Customer Services Director explains:
The water market has been open for 12 months. Customers can now see how an independent retailer can deliver benefits, ranging from cashback offers to our ability to successfully challenge wholesale prices. We are committed to delivering the best customer service in the sector, and with further investment underway in our customer services I am confident that this is within reach.
Gary Hinks, Commercial Director, continues:
As the largest independent water retailer in the UK, Castle Water is uniquely qualified to ensure customers are paying the lowest possible prices for their water supplies, and has the resources to hold wholesalers to account. For many of our customers, we are now delivering savings backdated over several months or even years. This kind of saving cannot be delivered overnight but has a long-term benefit which can be maintained by the customer even after switching to another retailer.
Castle Water is continuing to invest in further improving customer service:
We can also offer a range of services to help manage water usage including: