We provide an honest, responsive and flexible water service at a fair price, recognising the individual needs of all our customers.
We are available from Monday to Friday 8am to 6pm. Call our Key Accounts team on 01250 718718 or email us at education@castlewater.co.uk.
We strive to ensure the data we have for you is correct. Please ensure we have your up-to-date details by completing this form.
There are a wide variety of water services we feel you could benefit from, including:
Consolidated billing provides a convenient way in which to receive and manage your multi-site costs in one simple invoice. For multi-site customers we can also offer billing options that may be more preferential. If you wish to discuss this format of billing, for example you want to add supply points to a consolidated bill or receive all your bills at the same time each month, please contact us to discuss your billing preferences. For more information on this please email consolidatedbilling@castlewater.co.uk marked for the attention of Jacqui Thom.
Monthly Direct Debit is the easiest way to pay your bills and allows you to spread your water costs evenly over the year. Many customers choose to pay by monthly Direct Debit, just follow the quick and simple process here.
It is possible that we will not have to charge VAT on your water services, but we are unable to assess your position without your completed SIC form. Simply complete and return the SIC form.
We take meter readings twice a year, or monthly if you are a large site or have a contract stipulating monthly reads. However, you can also provide additional meter reads yourself via our website (here) at any time.
During weather-related water outages, or when leaks cause disruption to your water supply, we can provide standby water supplies to meet your needs.It is reassuring to know that you can access water wherever and whenever you need it. To find out more about guaranteed contracts for delivery of standby water, please contact Martin Moran, Business Development Manager at additionalservices@castlewater.co.uk.