The last twelve months we've invested significantly in our service platforms, fulfilled ambitious plans to improve self-service options for customers, demonstrated our commitment to reducing our carbon footprint, and save millions of pounds for our customers through market leading initiatives.
Castle Water saved its customers over £6 million in a market leading initiative during the lockdowns in 2020 and 2021.
John said, “We found a way to reduce customers’ fixed charges at the start of the lockdown, which made life easier for them. It resulted in a lot of work for us, but it means that we were able to save customers about £6m total in charges, which is significant. A lot of customers have said we’re the only utility supplier that’s actually been helping them. We take a long-term view of customer relationships and wanted to do as much as possible to be helpful and it helps us if it helps our customers.”