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Our History

Many significant milestones and industry-first’s have shaped Castle Water into the UK’s largest independent water retailer.

2014

  • The Water Act 2014 is passed by Parliament
  • Castle Water starts up

2015

  • Acquires business customers of network owners Portsmouth Water – 16k SPIDs

2016

  • Acquires business customers of network owners Thames Water – 513k SPIDs

2017

  • Business water market opens in England
  • Holds first annual customer conference
  • Acquires Cobalt Water – 7.5k SPIDs
  • Launches partnership with Save the Children
  • Awarded contract for Crown Commercial Services

2018

  • Opens second office in Boat Brae, Blairgowrie
  • Acquires business customers of South East Water – 52k SPIDs
  • Launches online customer self-serve portal
  • Winner ‘Business of the Year’ Courier Business Awards

2019

  • Winner ‘Service Business of the Year’ Courier Business Awards
  • Rebrand

2020

  • Awarded ISO 9001 certification
  • Acquisition of Affinity for Business – 75k SPIDs
  • Adopts new state of the art billing system

2021

  • Receives 10,000th 5 Star review on Trustpilot
  • Wins Ofwat’s inaugural Water Breakthrough Challenge for Innovation
  • Wins Save the Children’s ‘Outstanding Support for Children in Emergencies’ award
  • Wins Customer Service Award at Perthshire Chamber of Commerce Star Awards

2022

  • Launches ‘Customer in Control’ payment option
  • Awarded ISO 27001 certification