If the meter is faulty or has been removed, it will need to be repaired or replaced by the wholesaler

Please note you should only request this service if you are confident that your meter has a physical fault or has been removed and can provide evidence to demonstrate this, as any service request that is deemed unnecessary by the Wholesaler may be chargeable. Information such as the following will assist:

  1. A photograph showing any direct fault (where safe and able to do so)
  2. A report from an accredited plumber/engineer highlighting issues

If in doubt, contact us to discuss your concerns before completing this form or first report the issue using our "Reporting a problem with your meter" form

This form asks you to agree to pay charges which may be incurred if, for example, the Wholesaler finds that the meter does not need to be repaired or replaced. Click here for more information on potential charges.

Don’t request a meter repair or replacement if the following applies.

  1. If your premises has never had a water meter - please use the Meter Installation form
  2. If you believe the meter is recording inaccurately - please use the Meter Accuracy Test form
  3. If the meter needs to be relocated - please use the Request for change of meter location form
  4. If the meter size or model needs to be changed - please use the Request for different meter size or model form

To request a meter repair or replacement, complete the form below. We will use the information you provide to make a request to the Wholesaler on your behalf and will contact you if we or the Wholesaler need any more details.

We will share your details with the Wholesaler so they can contact you to arrange a time for the survey and required work.

Your details
Title
First name*
Surname*
Email*
Telephone*
Telephone number for someone who can meet the Wholesaler on site (if different)
Position*
Business Name*
Customer account number*
SPID (Supply point Identification no.)
Meter Details
Meter serial number (provide details of the meter requiring repair or replacement - you can find this on your invoice or on the meter)*
Is there a data logger attached that has been installed by the Non-Household Customer or the Retailer? * Is there a data logger attached that has been installed by the Non-Household Customer or the Retailer? (A data logger is Third party recording device installed on site to enable collection of water usage data.)
Where a data logger has been installed by the Non-Household Customer or the Retailer, please confirm it has been or will be removed Where a data logger has been installed by the Non-Household Customer or the Retailer, please confirm it has been or will be removed
Please attach any supporting documents or photos
Confirmation
I confirm that the information provided on this form is accurate to the best of my knowledge and that I am authorised to provide this information.* * I confirm that the information provided on this form is accurate to the best of my knowledge and that I am authorised to provide this information.*
I understand that Wholesaler and Administration charges may apply in line with Castle Water’s Scheme of Charges and the Wholesaler Tariff Document, and I agree to pay these charges if incurred.* * I understand that on submitting this request, I will accept liability for any Wholesale Charges and/or Admin Charges which may occur as a result of the proposed changes not being required.*