Please note you should only request this service if you are confident that your meter has a physical fault or has been removed and can provide evidence to demonstrate this, as any service request that is deemed unnecessary by the Wholesaler may be chargeable. Information such as the following will assist:
If in doubt, contact us to discuss your concerns before completing this form or first report the issue using our "Reporting a problem with your meter" form
This form asks you to agree to pay charges which may be incurred if, for example, the Wholesaler finds that the meter does not need to be repaired or replaced. Click here for more information on potential charges.
Don’t request a meter repair or replacement if the following applies.
To request a meter repair or replacement, complete the form below. We will use the information you provide to make a request to the Wholesaler on your behalf and will contact you if we or the Wholesaler need any more details.
We will share your details with the Wholesaler so they can contact you to arrange a time for the survey and required work.