System Upgrade Underway: As part of our commitment to enhancing our customer experience, we are currently carrying out upgrades to our system. During this short period it may take longer than usual for your payments to be allocated to your account. We are aiming for payment allocations to be up to date by Tuesday 2nd June 2026.
Log in to MyAccount for instant access to manage your account online, anywhere, anytime. View and download invoices, check your account balance, submit meter readings, update your details and tell us if you’re moving premises.
If you have a query relating to your bill, you may find the answer by reading our useful bill explainer.
If there is a submeter on your water supply, visit the link below to find out how your charges are calculated and view answers to other meter network questions.
Or, if your query is about something else, please visit our Frequently Asked Questions page.
Save up to 80% on your fixed water charges
Our Customer Service team are available Monday to Friday, 9am to 5pm. Use live webchat to get in touch, or contact us by phone or email.
Alternatively, you can reach us on payments@castlewater.co.uk.
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