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Your Water Costs Explained

Skip the queues – you may find what you’re looking for here

MyAccount

Log in to MyAccount for instant access to manage your account online, anywhere, anytime. View and download invoices, check your account balance, submit meter readings, update your details and tell us if you’re moving premises.

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Bill explainer

If you have a query relating to your bill, you may find the answer by reading our useful  bill explainer.

business water bills explained

Meter networks: deducting submeter consumption from your bill

If there is a submeter on your water supply, visit the link below to find out how your charges are calculated and view answers to other meter network questions.

networks and submeters

FAQs

Or, if your query is about something else, please visit our Frequently Asked Questions page.

water meter faqs

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Can’t find what you’re looking for?

Our Customer Service team are available Monday to Friday, 9am to 5pm. Use live webchat to get in touch, or contact us by phone or email.

Alternatively, you can reach us on payments@castlewater.co.uk.

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