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Print Room Operator

Closing Date:


We have an opportunity for a Print Room Operator to join our small but busy team. The Print Room Operator role is a unique role within the Industrial and Commercial department of Castle Water. The main responsibilities include the preparation, processing and production of printed and non-printed customer communications.

  • Permanent opportunity with an immediate start date
  • Great development opportunities to progress
  • Modern offices with free parking, and free tea and coffee
  • 28 days annual holiday entitlement which will increase by 1 day for each completed years’ service, to a maximum of 33 days
  • Company sick pay scheme
  • Excellent pension and life insurance policies
  • Comprehensive induction training with ongoing support in the role

Reporting to the I&C Invoicing Manager, you will work with all parts of the business to ensure that customer communications are produced and dispatched accurately and promptly whether digitally or physically.

The role will require enthusiasm and would suit people who are confident, enjoy problem-solving and can work under their own initiative to ensure quality while prioritising workflows and working to tight deadlines.

  • Understand the flow and schedule of customer communications from every part of the business
  • Utilising Quadient Impress software, create and maintain accurate templates and workflows to produce and enhance documents
  • Maintain and operate commercial scale Xerox printers; Manage/order supplies of consumables and schedule regular maintenance to ensure production capacity is available when needed
  • Maintain and operate TwoFold inserter/enveloper: operation; set-up of new and custom production profiles; trouble-shooting; maintenance scheduling
  • Employ successful quality assurance and controls on incoming production requests
  • Assisting submitting departments with data file processing
  • Development of new workflows and templates
  • Production of print and digital documents; upload to cloud Portal; envelope with insertions where required
  • Use Royal Mail systems to prepare orders and invoices, co-ordinating collections with Royal Mail
  • Use of franking machine for oversize and critical mail deliveries
  • Co-ordinate with Marketing/Purchasing/Facilities on the maintenance/storage and ordering of paper and envelope stock
  • Maintain production logs and communicate/confirm when communications are despatched
  • Update communication details for undelivered email/post
  • Quality Control of outgoing communications
  • You will be expected to carry out any other duties that may reasonably be required in line with your main duties
  • Excellent organisational skills, with emphasis on priorities and goal setting to achieve tight deadlines
  • Ability to take decisions in the face of limited or conflicting data
  • Excellent communication skills and confident presenting to stakeholders
  • Ability to manage multiple requests and priorities simultaneously
  • Ensuring strict adherence to company guidelines regarding data protection
  • Strong problem-solving skills with the ability and resilience to deal with challenge and ambiguity creating, implementing, and effectively executing change initiatives
  • Strong customer management and relationship engagement skills (both internally and externally) required
  • Fully competent in Microsoft Office systems such as Excel, Word and Outlook
  • Fully conversant with the company’s operational processes and policies
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About Castle Water

Castle Water is one of the fastest-growing and most successful companies in the utility sector. Our customers include some of the largest companies and public sector bodies in the UK.

Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers. Not only have we just achieved our 10,000th 5-star Trustpilot review, but we are also winners of the recent Customer Service Excellence Award for the Perthshire Chamber of Commerce Business Star Awards.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly.

Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.

As a responsible employer, the health, safety, and wellbeing of our people is a top priority. Our employees are currently working on a hybrid model from home and in the office. Measures have been put in place in line with government guidelines to ensure a safe environment for those who are working in our offices.

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