1. Licences
2. Contract T&Cs Scotland
- T&Cs - Your contract with Castle Water
- Payment Options for Deemed Customers Form
- Deemed Contract Scheme
- Guide to Deemed Contracts
3. Payment Info
- Direct Debit Mandate
- VAT Water Service Charges & SIC Form (paper form - Scotland)
- VAT Water Service Charges & SIC Form (online form - Scotland)
- Moving Premises Form
4. Water Charges
- Wholesale Charges 17/18
- Wholesale Charges 18/19
- Default Charges 17/18
- Default Charges 18/19
- Explanation of Water Charges
- Charities Exemption Scheme
- Scottish Government - Principles of Charging
- NFUS Affinity Deal
- 2022-23 Update of charges Scotland
5. Water Industry Information
- Scottish Water - Water & Sewerage Supply
- A-Guide-to-Surface-Water-Drainage
- Scottish Landlord Portal
- Link to WICS
- Water Industry for Scotland Act 2002
- Water-Services-etc-Act-2005
- Guide to Obtaining Water and Waste Water Service
- Flows and Loads
- Trade Effluent Notice Explanatory Notes
- Trade Effluent Consent Form
- Typical Water- Detail Fire Domestic with Meter
- Typical Arrangement at Point of Entry
- Track Inspection
6. Emergency Contacts
7. Policies & Standards
- Privacy Policy
- Complaints Procedure
- Our Ethics and Values
- Castle Water Anti Slavery Policy
- Environmental Policy
- Subject Access Request Form
- Unacceptable Actions Policy
- Data Protection Policy
- 2018 Gender Pay Gap Report