We aim to take a meter reading from all our customers at least once annually, and in most cases twice a year. Unfortunately, in some cases we are unable to take a meter reading when we attend customer premises which results in us incurring significant costs.
It is important to note that,
Use the interactive map on MyAccount to find your water meter. You can also check your account balance, view and download invoices, submit meter readings, and more.
You may already know about our Customer in Control Plan. With the Customer in Control Plan you pay for your water services as you use them, meaning you'll never pay in advance, and with e-billing there’s no more paper bills. We will still aim to read your meter at least once annually.