IF the METER SIZE OR MODEL needs to be changed, the wholesaler will assess whether this change is feasible and necessary before carrying out the work

Request this service if the replacement meter needs to be a different model or size

  1. If you would like to change the meter model, but keep the same size
  2. If you would like to change to a smaller meter (downsize)
  3. If you would like to change to a larger meter (upsize)

If you need a like-for-like meter replacement or repair - please use the Request for Meter Repair or Replacement form

If in doubt, contact us to discuss your request before completing this form.

This form asks you to agree to pay charges which may be incurred if, for example, the Wholesaler finds that the existing meter size and model is appropriate and does not need to be changed. Click here for more information on potential charges.

To request a new meter of a different size or model, complete the form below. We will use the information you provide to make a request to the Wholesaler on your behalf and will contact you if we or the Wholesaler need any more details.

We will share your details with the Wholesaler so they can contact you to arrange a time for the survey and required work.

Your details
Meter Details
Meter serial number (details of the meter to be changed – you can find this on your invoice or on the meter)
Is there a data logger attached that has been installed by the Non-Household Customer or the Retailer? * Is there a data logger attached that has been installed by the Non-Household Customer or the Retailer? (Data logger is third party recording device installed at a customer site to enable collection of water usage data).
Where a data logger has been installed by the Non-Household Customer or the Retailer, please confirm it has been or will be removed Where a data logger has been installed by the Non-Household Customer or the Retailer, please confirm it has been or will be removed
Proposed physical size of the new meter to be installed (mm)Small and medium sized businesses (for example, a single premises with a water supply for general commercial use) will typically require a 15mm meter. If you are unsure, please leave blank.
Please attach any supporting documents or photos
Confirmation
I confirm that the information provided on this form is accurate to the best of my knowledge and that I am authorised to provide this information.* * I confirm that the information provided on this form is accurate to the best of my knowledge and that I am authorised to provide this information.*
I understand that Wholesaler and Administration charges may apply in line with Castle Water’s Scheme of Charges and the Wholesaler Tariff Document, and I agree to pay these charges if incurred.* * I understand that on submitting this request, I will accept liability for any Wholesale Charges and/or Admin Charges which may occur as a result of the proposed changes not being required.*