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Ofwat Announces The 5 Business Water Retailers That Overcharged Some Customers

Ofwat recently published a letter on its website stating that 5 business water retailers have not been complying with the maximum price requirements and overcharged some customers.

The 5 retailers found to be overcharging are Business Stream, Everflow, SES Business Water, Water Plus and Wave. If any of these retailers supply your business water, you should check your unit prices are correct and in line with Ofwat’s regulations.

You can read the letter here.

Fair, transparent charging

Castle Water offers its customers fair, transparent charging. Shown in our bills, and our online quotes, we ensure all our customers understand the unit rates being charged. These rates are amended annually in line with regulatory requirements.

Switch for award-winning service

By switching to Castle Water, your business could save up to 80% on fixed charges, compared to other water retailers. Switch for one, easy to understand bill, easy ways to manage your account online, and free, practical advice and resources to improve water efficiency.

In addition to this, Castle Water offers a unique Customer in Control tariff. The tariff allows customers to pay bills entirely in arrears, based on provided monthly meter readings. Find out if your business qualifies and sign up here.