Being able to have an understanding of your water bills should be simple. A very common problem for businesses across the UK, especially those who have just moved into new premises, is the lack of information on who the business water supplier is.
You may feel slightly embarrassed, not knowing right away, but you really shouldn’t be. It is one of the most common questions new customers ask for help with when they first contact Castle Water.
So you’ve searched high and low for bills and are none the wiser as to who your supplier is. Castle Water can help. Just follow these steps:
If you are wondering how to find out water rates for your business, you should follow these steps but talk directly to the current supplier, who will have to tell you your tariffs and how they have been calculated. Make sure you ask for a physical copy or email of your charges so you can see how your bill is laid out.
Water bills shouldn’t be a headache, but they can be. There are instances where a business might not know who their water supplier is, yet get a bill from a water retailer which only charges for wastewater.
In this instance, it will be due to the previous owner/occupant of the business choosing a different supplier for water in/water out, or that the water retailer does not cover wastewater.
It is also quite common for businesses operating across multiple locations, especially those in several counties, to find that supplier changes from one location to the next. Again, it is something that can waste time and cause billing issues.
Forego those problems by talking with our water experts about consolidated billing options.
Castle Water is here to help you with any business water concerns, especially if you’ve just learned who your supplier is & they aren’t giving you the services or tariffs you want. You can chat with our experts during office hours by clicking the chat icon in the bottom corner of this page or calling us on 01250 718700.
We’re proud of our story. When we launched Castle Water in 2014, we had a clear vision. Watch our new video below to learn what that vision was and how we have worked hard to achieve it.