Log in to MyAccount for instant access to manage your account online, anywhere, anytime. View and download invoices, check your account balance, submit meter readings, update your details and tell us if you're moving premises.
If you have a query relating to your bill, you may find the answer by using our useful interactive bill explainer.
If your business has been affected by Covid-19, provide regular meter readings through MyAccount whenever you can or at castlewater.co.uk/meterread and we will use these when we calculate your next bill to ensure your water charges reflect your actual consumption.
Or, if your query is about something else, please visit our Frequently Asked Questions page.
Our friendly Customer Service team are available Monday to Friday, 8am to 6pm. Use live webchat to get in touch, or contact us by phone or email.