Water meters

A water meter is the best way to take control of your water bills, helping you to save water and cut business costs. Castle Water make it easy to submit your meter reading, report any meter issues and even help with meter installation. See our Water Meter FAQs for a quick solution or contact us.

Most non-household customers will have a water meter. Water meters are used to measure the amount of water your business uses. Depending on the size and nature of your business you may have one or more water meters, and these can vary in size and location.

If you do not have a water meter and would like to enquire about getting one installed, please contact us.

Just like electricity and gas meters, business water meters have a display which shows how much water has been used at the premises. Meter readings make it possible to give you an accurate bill based on your actual usage.

Finding your water meter

For many small to medium-sized organisations, the water meter can be found inside the premises, often next to where the water pipe enters the property. Occasionally, your water meter may be located outside the premises in a meter chamber or underground meter box.

Larger organisations may have external water meters which can be found in meter chambers or within a meter house or plant room.

These chambers typically have a circular or square type cover, which are easily identified by having the letter “W” or water stamped on the face of the chamber lid. The lid is easily removed to allow access to the water meter.

Meter reading

If you have a water meter, your water bill will be based on actual reads. Where a bill is generated before the next reading is taken, we will use estimated reads based on your most recent actual read.

Your meter will be checked and read at least once a year. You can also provide your own meter reads online or over the phone.

It’s important to submit regular meter readings where possible so that you only pay for the water you use.

Automated Meter Reading (AMR)

Automated Meter Reading (AMR) allows your supplier to take meter reads remotely. Some advantages of AMR are:

  • More accurate billing
  • Increased knowledge about your consumption
  • Insight which may promote you to reduce your consumption and costs

Although AMR installation can be costly, the savings are worthwhile for businesses using a large amount of water or where there is a need to monitor water consumption over a number of premises. For AMR installation help, please click here.

Unmetered customers in England

If you do not have a meter, you will normally pay:

  • a fixed charge, which includes the customer-related costs of supply
  • a charge related to the rateable value of the property

Your current water charges can be found in our Scheme of Charges.

Unmetered charges are based on the rateable value of the property under the 1973 Valuation Act. The Valuation Office Agency gives all non-households in England and Wales a rateable value. The rateable value is a professional assessment of the annual rental value of your business property on a specific date. The values are updated every five years.

Unmetered customers in Scotland

In Scotland, you will also be charged based on the Rateable Value of your business property if you do not have a water meter.

From 1 April 2018, your charges for unmetered premises will be calculated using the same valuation that councils use for business rates. This change has been made to make charges fairer and will affect unmetered water and waste charges as well as road and property drainage charges. Changes will be phased-in over three years in equal annual cash steps from 1 April 2018.

Find out more here.

Request a water meter

Installing a water meter can help you reduce water consumption and save money. You can find out if you are eligible for a water meter by contacting us.

A meter measures the water you use – so you only pay for your actual consumption.

Once you know how much water your business is using it makes it easier to identify leaks or pinpoint where you can cut back. In turn, this can help you lower your water bill. Plus, if you heat your water – or your water forms part of a business process – you could save on energy costs too.

For guidance on how to be more efficient with your business water, we have tips and further information here.