Castle Water will shortly launch a new billing option. Customers currently on 6-monthly billing will be able to sign up for an online account, enabling bills to be produced each month based on customer meter readings, and managed online:
Find out more information and register your interest
Castle Water continue to invest in and improve its customer portal, MyAccount*, so customers can access more account information instantly online and avoid call waiting times.
Castle Water recently added two helpful new features to MyAccount: Statement of Account and Find your meter.
The new features mean that Castle Water customers can now view their Statement of Account on MyAccount to see all account transactions and use the interactive map to find their water meter in seconds, making it even easier to submit regular meter readings to keep bills up-to-date.
Register or log in to MyAccount here.
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*MyAccount is currently unavailable to Scotland customers that do not have Consolidated Billing or Trade Effluent. Customers not eligible for MyAccount can use our quick online self-service buttons at the top of the homepage at castlewater.co.uk to pay a bill, submit a meter reading, or tell us they are moving premises.