Over the past month, 93% of reviews have been 4 and 5 star. With a Trust Score of 4.6 out of 5, Castle Water has a higher rating than any of the other “Big 4” business water retailers.
Castle Water’s Head of Customer Service, Mary Haviland, commented:
Everyone at Castle Water is focused on providing excellent service. We are benefiting from a very significant investment in systems and training over the past 2 years, and have an ongoing programme of continuous improvement.
Castle Water CEO John Reynolds OBE added:
Customers can see from Trustpilot the benefits that Castle Water can bring – our scores are consistently way ahead of the reviews of water companies supplying services to domestic customers over the same networks.