20 March 2019, Methodist Central Hall, Westminster

Thank you to all of those who attended Castle Water’s third annual Customer Conference for large water users at Methodist Central Hall, Westminster on Wednesday 20 March. The conference provided a detailed analysis of Price Review 2019, (“PR19”), and delivered updates on key aspects of the business water market.

Castle Water CEO, John Reynolds OBE, explained: “PR19 will set water tariffs from April 2020 until 2025. The new price controls are expected to make significant changes to water charges. We want to give our customers every opportunity to increase their understanding of changes in the water market and the ability to plan ahead.”

During this year’s event, customers learnt more about:

  • Ofwat’s proposals for PR19 and how they would affect their organisation
  • Thames Water’s future investment plans and priorities
  • The different perspectives on the implications of PR19
  • Tariff changes specifically in the Thames Water and South East Water areas for 2019-20
  • New technologies now available to manage water usage

Speakers included:

  • John Reynolds OBE, CEO, Castle Water
  • Steve Robertson, CEO, Thames Water
  • Rob Francis, Associate Director, Frontier Economics
  • Verity Mitchell, Director, Utilities Research, HSBC
  • Richard Moore, Director of Corporate Affairs, Castle Water
  • Fiona Griffith, Group Director, Isle Group

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In an industry first, Castle Water customers were invited to meet with and hear more about PR19 investment plans for regional water wholesale and network operators including Thames Water, South East Water, Portsmouth Water, Severn Trent Water, United Utilities and Yorkshire Water.

With effective water management, sustainability and business resilience high on the agenda, customers also enjoyed the opportunity to engage with Castle Water’s range of specialist service and equipment partners and to learn more about the latest technologies available in the water sector.

Delegate feedback

Once again, thank you to all customers who attended our 2019 Customer Conference. We hope you found it to be insightful. We would be very grateful if you could complete our delegate survey below. Your feedback will be used to improve our forthcoming events.

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