Castle Water has earned its 10,000th 5-star customer review on Trustpilot.

Yesterday, Castle Water, the UK's leading independent water retailer, received its 10,000th 5-star customer review on Trustpilot.

Award-winning customer service

This milestone follows more good news for Castle Water, that last month won an award for its Customer Service Excellence.

Servicing more than 350,000 UK businesses, Castle Water do as much as possible to be helpful to its customers. Businesses that switch water supplier to Castle Water save up to 20% on their water bills. Continuous improvements to services, billing, and self-service options, makes it easy for Castle Water customers to manage their water services, and with more online tools they can resolve queries faster. The company provide plenty of free water efficiency advice to its customers to help them improve water efficiency to water use and costs.

Rated 'Excellent' by customers

Castle Water are helping businesses in Scotland and England to save money on their water services. Castle Water has long held the title of the most reviewed UK water supplier on Trustpilot, and has more 5-star reviews on the platform than all other water suppliers combined. Rated 'Excellent' and with over 12,500 reviews, Castle Water's Trustpilot score remains a strong 4.5 out of 5.

Going the extra mile for customer service

In its latest customer service update, confirmed it had saved customers over £6 million during the pandemic in a market-leading initiative that was later adopted by competitors market-wide. Customer reviews on Trustpilot over the last 18 months demonstrate how Castle Water delivered timely, patient, and empathetic customer service to its customers during a very trying time for their businesses.

The water supplier recently confirmed it will continue to invest in its customer portal, MyAccount, and announced that a major update to the portal is imminent. Castle Water customers can use MyAccount to view their account balance, pay bills, submit meter readings, check account transactions, view consumption data, update details and use the interactive map to find their water meter.


Notes For Editors

About Castle Water

Castle Water is the leading independent water retailer in the UK. We supply business water services to hundreds of thousands of nationwide companies, charities and public bodies. Castle Water are licensed providers of water services in Scotland and England; and are regulated by the Water Industry Commission for Scotland and Ofwat. Our customer services are all UK based and delivered in-house. For further information about Castle Water, visit our website:

For press enquiries, contact:

Emma Smith
Marketing Communications Manager