As a Customer Relationship Manager (CRM), I manage all aspects of Castle Water’s relationships with our largest customers ensuring they receive a high-quality service. This includes query resolution, management of debtor balances, industry expertise and advice on water efficiency and trade effluent optimisation to mention a few. My role is to make it as easy as possible for customers to manage their Castle Water accounts and ensure they are happy.
I build strong relationships with customers by demonstrating an ability to be knowledgeable, dependable, approachable and efficient in my role. My personality and Irish humour help as well…
A quality customer service offering from a talented team including a single point of contact with a dedicated Key Account support team to advise and help manage their water services portfolio. They will receive timely, accurate and transparent invoicing alongside expert support on sustainability, additional services and regulatory compliance.
Working with customers who discharge Trade Effluent, I am often asked by customers to explain the Mogden formula.
The simple answer: It is a complex mathematical formula incorporating several important variables. It is used by UK water companies to calculate the trade effluent charges a business will incur when it disposes of its industrial effluent to a foul sewer.
And for the mathematicians among you the formula is:
Charge per unit of effluent = R + [(V + Bv) or M] + B(Ot/Os) + S(St/Ss)7
I make a difference by offering a personalised, knowledge based customer service experience tailored to meet each customer’s needs. I have a good understanding of the requirements and priorities of the Industrial Sector and this industry specific knowledge is really valued by my customers.