🎄 Festive Opening Hours 🎄
Our phonelines will close at 1pm on 24th and 31st December.
We’ll be closed on 25th, 26th December and 1st January.
We’ll reopen with normal hours on 2nd January.
Wishing all our customers a happy and safe festive season!

Latest Insights from Castle Water

Black box flotaing on water

Castle Water CEO John Reynolds gives a first view of tariff changes for April 2026

We have had first sight on indicative water tariff changes for 1 April 2026. There is no clear pattern. Changes vary from +3% to +30% for some customers. And the variation in movement between water and waste is still high – waste charges reduce by 5.4% for Southern with water charges increasing by 18.4%. The devil is very much in the detail for individual customers – bizarrely, United Utilities has a 22% increase for Places of Worship.

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