Changes to how you operate, evolving restrictions, hoop-jumping…your business has probably done it all, especially over the past year.

And if it’s taught you one thing, it’s to look for ease and simplicity where you can…

Enter, MyAccount.

We make it easy to manage your Castle Water account online with MyAccount. MyAccount is your dedicated customer portal, providing secure 24/7 access to manage your Castle Water account online, anywhere, anytime.

MyAccount has everything you need to stay in control of your account, keep your bills up-to-date and your costs down, all in one place. With MyAccount, you can view and download invoices, submit meter readings, update your details, tell us you’re moving premises, get quick access to FAQs and you can now view your account balance.

MyAccount is quick and easy to set up, and with instant access, we like to say, ‘Water you waiting for?’.

Looking for your account balance?

It’s now on MyAccount.

You can now check your water and wastewater account balances on MyAccount, along with all the other helpful features already available. In the age of instant access, no-one likes to wait for information, and that’s why registering for MyAccount is a no brainer.

Registration is quick, easy and gives you immediate access to manage your Castle Water account(s).


With MyAccount you can:

If you have multiple Castle Water accounts, you will be able to view them all – meters, invoices, addresses – right within MyAccount.

Who can register for MyAccount?

Submitting regular meter readings on MyAccount

You could be wasting money and water if you’re not reading your water meter regularly. The best way to ensure your water bills reflect your current usage, is to provide us with regular meter readings and the easiest way to do this is, you guessed it, on MyAccount.

If you haven't submitted meter readings for a while, there are many reasons your water bills may not reflect your actual usage. Have you been or are you still working from home? Are you operating with a reduced workforce? Or maybe you're still closed?

Submitting regular accurate meter readings on MyAccount will help to ensure your bills are up-to-date. For every meter reading you provide, Castle Water will donate £1 to Save the Children’s Emergency Fund*. In the last 12 months, Castle Water has raised an incredible £150,000 through generous corporate, employee and customer donations. This money means Castle Water and Save the Children can make sure children caught up in emergencies can access safe, clean drinking water when they need it most. Find out more.

MyAccount campaign

In the last few months, over 15 thousand customers have registered for MyAccount. With many businesses continuing to find quicker, easier and simpler ways to run their business, it’s worth joining the tens of thousands of Castle Water customers already enjoying the benefits of instant access to manage their account online. Water You Waiting For? Register for MyAccount today.

*Please note; MyAccount is currently unavailable to Scotland customers that do not have Consolidated Billing or Trade Effluent. **Consolidated Billing customers may experience a longer time period for invoices to be accessible.

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